Size Guide

Q1. How to choose the right size?
Different products from different categories may carry various size measurements. We do recommend you take a careful look at the size chart on each product’s page and refer to the detailed measurements to get a suitable size.
Generally You can choose an appropriate size base on you B.W.H. and the Detail size of the clothing. For more you can refer to Size Guide

Q2. Are all the Size true to size?
Some of our products do fit slightly small and we have added a tag “skinny fit” on such products’ pages, please pick one size up if you’re unsure. We would suggest you contact our customer service team if you have uncertainty related to this type of product. Always refer to the size chart on each product page to get a recommended size.

Q3. Do you have plus sizes?
As a new and fast-growing company, we are trying to include a variety of sizing options in the near future. but if the plus sizes not availale for your items, please stay tuned with us or contact us if needed.

Product& Stock

Q1. How do I know the item is in stock?
1. In-stock means the item is ready and normally it takes 1-3 business days for the order to ship out.
2. Out of stock means the item is unavailable currently and not sure of the estimated restocking time. please email us if you want to know at the first once it back to stock.
3. Pre-order means the item is unavailable currently and it will begin to produce and is estimated to get ready on the expected date.

Return& Exchange

Q1. How to return?
We accept return applications within 30 days from the date of receipt. If you want to return or exchange the product, please contact us at support@ischic.com or Submit A Ticket for more please refer to the return policy

Q2. Should I pay for the return shipping fee?
Yes, customers are responsible for the return shipping fee. We kindly recommend you carefully check the size information and confirm all your order details before placing the order.

Q3. Can I return it to the address on the received package? Kind reminder: ANY addresses on the parcel are NOT approved as the return address. Return packages should be authorized. Any return request not authorized by customer service will not be honored.

Supports

Q1. How to choose a different currency?
At the top right section of our website, you can change the currency.

Q2. Why do the items in the cart disappear?
We suggest you REGISTER for an account before placing an order. Otherwise, the shopping cart won't be able to keep your items, or somehow may lose some of the items if you order without logging in with an account.

Q3. How do I subscribe to the shopping site?
You can register an account at our site, then you will receive exclusive emails with hit news from our official email.

Shipping Issues

Q1. Do you offer free shipping?
We currently offer free shipping for orders over US$69 only in the United States, Australia, United Kingdom, New Zealand and Canada.

Q2. How much does it cost to ship to my place?
The shipping fees will depend on the weight, the distance, and especially the shipping method you choose.
For more shipping details in general, please check Shipping & Delivery.
For the exact shipping cost: please put the items in your cart and go to the next step to check out.
Before you pay, you will see how much is the shipping fee for the order.

Q3. What is your shipping time?
Please NOTE, the total shipping time will be the processing time plus the delivery time (excludes any customs delays, non-business days, national holidays, and any unforeseen circumstances.) Get more details in the SHIPPING POLICY.

Q4. Which countries do you offer shipping?
You can try to add one item to the cart and then go to checkout (before making the final payment) and then select the destination country. If it can be selected, that is being said that it can be shipped to the country you chose.

Q5. What is your shipping carrier?
We offer a few shipping carriers according to different countries, but mostly we ship by national posts and will be delivered to the local post office after landing in the destination countries. For example, USPS(United States Postal Service)for the US, Royal Mail for the UK, etc.

Q6. Is there a tax change?
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country's customs department.
The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
so if you are asked for a taxes or duties, don't be disappoint or angry, try to contact to your customs office, and we will help you alaways.

Q7. What should I do if I receive the package and some items went missing?
There might be two situations for missing items, please contact us according to the following description：
（1） Your order is overweight due to too many items or contains pre-order products. For overweight orders, we may split the order and ship it out in several packages. For some orders containing more than one items, we may split the order when it was a little delayed and give priority to the items in stock so that you can receive them as soon as possible. Don't worry, we will also ship out the remaining items as soon as we get it ready, the missing items may be in the coming packages. If you have any questions about your orders, please feel free to contact us.
（2） Missing items are caused during packing or transportation. Please contact us ASAP. Email us with your order number, and information regarding the problem, and provide pictures of the items and the outer package you received.

Orders

Q1. Where Is My Order Confirmation?
As soon as your order is successfully paid, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add support@ischic.com to your safe sender list. You can also provide the registered email and contact us, to see if we can locate the order number for you in our system.

Q2. When will my order ship?
Before we ship your order, we have to prepare your products, and do strict quality-control tests and carefully package the items. Most orders ship within 1-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Q3. How do I modify the 'Qty', 'size', or the 'color' in my cart?
We would suggest you click the number option under 'Qty' or 'size /color' on your right side in the shopping cart. Or click the cross option next to the item price on your right side and remove the unwanted item(s).

Q4. I Need To Change Something On My Order. How Can I Do That?
For orders already paid, If you need to change or cancel your order, please contact us immediately before it ready to ship out. We generally process orders within one working day, and once we has processed your order, we will be unable to make any changes. Unfortunately for orders already shipped, we CANNOT make any change for it, EVEN FOR THE shipping address. In that case, we recommend that you contact both us and the delivery company for assistance.

Q5. Can I still add more items if I already placed and paid the order?
We cannot add more items to the order due to payment was already completed. but you can place an other order for the items you want.

Q6. Do you support Credit/ Debit cards?
We do accept both Credit and Debit cards. You can choose to pay by Credit / Debit Card and PayPal when choosing 'Payment method' after confirming your shipping address and shipping method. The credit / Debit Card option will show up automatically as the first payment method at the left bottom of the web page.
Check more info in Payment Method.

Q7. Why I can not pay? Why it shows 'ERROR' when I checkout?
If you are using Paypal as a guest to pay, please double-check if you have entered the correct address. Paypal will force you to return to the checkout page and notify you of the error if you entered any incorrect information, such as the wrong zip code. If you are using Credit Card/Debit Card to pay, please double-check if you have entered the correct card numbers. It will force you to return to the checkout page and notify you of the error or use another card if you entered any incorrect card number. Also, to lower the risk of fraud, some of the debit/credit card companies now only allow online payments to go through when your information is accurate.

For more You can simply contact us at Support@ischic.com or Submit A Ticket